Shipping Policy
ATS Technology Pvt. Ltd.
Last Updated: 1 Apr, 2025
1. Purpose of the Policy
While ATS Technology Pvt. Ltd. primarily operates as a service-based recruitment and manpower solutions provider, there are occasions where physical items such as recruitment documents, onboarding kits, promotional materials, ID cards, training handbooks, or certificates may be dispatched to clients, employees, or associated candidates.
This Shipping Policy outlines the terms and conditions governing such shipments, including processing times, delivery methods, shipping charges, and liabilities.
2. Applicability
This policy applies to:
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Clients receiving physical onboarding kits or HR tools
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Recruited candidates receiving joining kits or ID cards
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Partner organizations receiving promotional or branding materials
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Any entity expecting a physical shipment from ATS under a valid engagement
All shipping is conducted only after a valid agreement or approved order confirmation.
3. Shipping Areas Covered
We offer shipping and dispatch services across India, including:
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Metro cities
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Tier-1, Tier-2, and Tier-3 cities
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Rural or semi-urban regions (based on courier availability)
Currently, we do not offer international shipping unless specifically arranged and agreed upon.
4. Order Processing Time
All physical shipments are processed within 2 to 4 working days after:
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Receipt of complete delivery information
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Internal confirmation of order packaging
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Payment clearance (if applicable)
Processing time excludes weekends, government holidays, and days affected by strikes or natural delays.
5. Estimated Delivery Time
Once shipped, estimated delivery timelines are as follows:
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Metro Cities: 2 to 4 business days
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Tier-1 & Tier-2 Cities: 3 to 6 business days
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Rural Areas: 5 to 9 business days (subject to logistics partner availability)
A tracking ID will be shared (if applicable) via email or WhatsApp once the shipment is dispatched.
6. Shipping Partners
We collaborate with reliable courier and logistics providers including:
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India Post
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Delhivery
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DTDC
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BlueDart
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Local third-party services (based on region)
The choice of courier is based on location, delivery speed, and reliability.
7. Shipping Charges
Shipping is free of cost for most standard dispatches included under service packages.
However, charges may apply in the following cases:
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Bulk deliveries (20+ kits/cards)
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Express or priority delivery requests
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Delivery to remote locations with surcharge by courier
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International shipping (if arranged)
Shipping charges (if applicable) will be shared at the time of order confirmation.
8. Tracking & Notifications
Once dispatched, we provide:
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Tracking link or ID (if available)
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Courier name and expected delivery date
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WhatsApp or email confirmation of shipment
Clients/candidates are responsible for tracking their packages and coordinating delivery at their address.
9. Address Accuracy
We are not liable for:
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Delays or failed deliveries caused by incorrect or incomplete addresses
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Refused deliveries
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Absence of recipient at the delivery location
Please ensure that complete and accurate shipping information is provided during the request or onboarding process.
10. Delivery Issues & Delays
In rare cases, delays may occur due to:
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Courier issues
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Weather or regional disruptions
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Natural disasters
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Government restrictions
In such scenarios, ATS will assist in coordination but is not liable for losses caused by external courier agency actions.
11. Damaged or Lost Shipments
If your shipment arrives damaged, tampered, or incomplete:
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Inform us within 48 hours of delivery with clear pictures and details
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We will raise a complaint with the courier and initiate a re-shipment (if validated)
In case of lost shipments, we will either:
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Re-dispatch the order
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Refund shipping costs (if separately charged)
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Offer alternate resolution on a case-to-case basis
ATS is not liable for delays or losses due to third-party courier negligence, but we commit to resolving issues in good faith.
12. Return-to-Origin (RTO)
If a package is returned to us due to:
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Incorrect address
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Recipient unavailable
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Refusal to accept
Re-shipping can be arranged at client/candidate’s cost. No refund is issued for return shipping or service already rendered.
13. Contact for Shipping Support
For any issues related to shipping, tracking, or delivery assistance:
📧 Email: atstechnology.org@gmail.com, info@atstechnology.in
đź“ž Phone: +91 96943 62451
🏢 Address: Shop No. 23, Govind Nagar, 1st Ved Ji Ka Chauraha, Niwaru Road, Jhotwara, Jaipur – Rajasthan
14. Policy Updates
This Shipping Policy may be updated periodically. We encourage users to review the latest version available on our website before placing or receiving any physical order.